Shipping policy
1. Order Processing Time
At sogoodmart.com, we are committed to processing your orders swiftly and securely. All orders undergo a thorough quality inspection and secure packaging process. Order processing typically requires 1 to 3 business days following payment confirmation. During high-volume periods or promotional events, processing may extend to 2-3 business days. You will receive an email notification once your order has been dispatched from our fulfillment center.
2. Shipping Costs & Calculation
Shipping charges for your order will be calculated and displayed securely at checkout. The exact shipping rate is determined based on the destination address, the chosen shipping method, and the dimensions/weight of your parcel.
3. Estimated Delivery Timelines
Once dispatched, delivery times depend on your geographical location. Our standard estimated timeframes are:
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Domestic/Primary Markets: 5 to 10 business days.
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International Orders: 5 to 14 business days.
Please note that these are estimated timeframes. Actual delivery may vary slightly due to local postal services, adverse weather, or peak holiday seasons.
4. Customs, Duties, and Taxes
For international shipments, the destination country may apply customs duties, import taxes, or other fees. These charges are strictly the responsibility of the recipient and are not included in the checkout price or the shipping cost. We highly recommend checking with your local customs office regarding any potential fees before placing an order. Packages returned due to unpaid duties may be subject to a restocking fee.
5. Order Tracking & Support
A shipping confirmation email containing your tracking number will be sent as soon as your package ships. If you require any assistance monitoring your delivery or have questions regarding our logistics, please contact our support team at: service@mercoth.com